Frequently Asked Questions
Everything you need to know about shopping with DolphinAccessories.
What materials are used in your accessories?
We use high-quality, sustainable materials including premium vegan leather, sterling silver plating, and hypoallergenic alloys to ensure durability and style.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they arrive damaged.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer a warranty on your products?
Yes, all DolphinAccessories products come with a 6-month limited warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.